Refund policy

Returns and refunds

We want you to love what you carry. If something isn't right, here's how returns work. None of this affects your statutory rights as a consumer.

Changed your mind? You have 14 days

You can cancel your order for any reason within 14 days of the day after you receive it. This applies to all items, including sale items.
- To cancel, email support@happycarry.co.uk with your order number (or use the cancellation form below).
- You then have a further 14 days to send the item back to the returns address we give you.
- We'll refund you within 14 days of receiving the item back (or of you showing us proof of postage, if sooner).
- You pay the cost of return postage for change-of-mind returns. We recommend a tracked service, as we can't refund items that don't reach us.
- Please return items unused and, where possible, in their original packaging. If an item has been used beyond what's needed to inspect it (as you would in a shop), we may reduce the refund to reflect the loss in value.
You can also cancel at any time before your order is delivered, and we'll refund you in full.

Faulty, damaged or wrong item

If your item arrives faulty, damaged, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll give you a full refund, or a replacement if you prefer, and we'll cover the cost of returning it. After 30 days, you're still entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

Order hasn't arrived?

If your order hasn't arrived by the end of the delivery window shown in our Shipping Policy, email us. We'll track it down, and if it's lost we'll refund you in full or send a replacement.

How to return an item

1. Email support@happycarry.co.uk with your order number and what you'd like to return.
2. We'll reply with the returns address and instructions.
3. Please don't send items back to the manufacturer or supplier, as we won't be able to process them.

How you'll be refunded

Refunds go back to your original payment method. Delivery is free on our orders, so there's no delivery charge to refund. Once we've issued your refund, your bank may take a few working days to show it.

Exchanges

To swap for a different colour or item, return the original for a refund and place a new order.

Cancellation form (optional)

You can copy this into an email to support@happycarry.co.uk:

  To HappyCarry, support@happycarry.co.uk:
  I hereby give notice that I cancel my contract for the sale of the following goods: [item(s)]
  Ordered on: [date] / Received on: [date]
  Order number: [number]
  Name: [your name]
  Address: [your address]
  Date: [date]

Contact :

26 Woodriffe Road, London E11 1AH.
Email: support@happycarry.co.uk